Freeze and Fizz LLC ("Freeze and Fizz," "we," "us," "our") respects your privacy. This policy explains what information we collect when you use freezeandfizz.com or book our services, and how we use it.
1. Information we collect
You give us directly: name, email, phone, event date, event location, guest count, package preferences, and any notes you submit through our booking form or by email.
Payment info: processed by Square. We never see or store your full card number — Square handles that securely.
Site analytics: standard log data (IP address, browser, device, referring page, pages visited). Used to understand site performance.
Cookies: the site uses minimal cookies for session management and analytics. You can disable cookies in your browser; some features may not work without them.
2. How we use it
To respond to your booking requests and send quotes, invoices, and confirmations.
To process payments through Square.
To send event reminders, seasonal drop announcements, and occasional promotional emails — only if you opt in. You can unsubscribe anytime.
To improve our website and services.
To comply with legal and tax obligations.
3. Who we share it with
We do not sell your personal information. We share only with service providers who help us operate:
Google — calendar integration and analytics (anonymized)
Email providers — to deliver booking confirmations and announcements
We may disclose information if required by law, subpoena, or to protect our legal rights.
4. Your choices
Email: unsubscribe from promotional emails at any time via the link in the footer of any message.
Access/delete: email hello@freezeandfizz.com to request a copy of your data or to have it deleted (subject to legal retention requirements, such as tax records).
California/EU residents: you have additional rights under CCPA and GDPR. Email us to exercise them.
5. Kids under 13
Our site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe we have, contact us and we'll delete it.
6. Security
We use reasonable measures to protect your information (HTTPS encryption, secure hosting, Square for all payment data). No method of transmission is 100% secure, but we take this seriously.
7. Changes
We may update this policy. Material changes will be posted at the top of this page with a new effective date. Continued use of the site after an update means you accept the change.