One trailer, one event per day — so every date we hold is a date we can't offer someone else. This policy exists to be fair to both sides.
Deposit & payment
25% non-refundable deposit locks your date. Date is not held without it.
Balance due 7 days before the event.
Unpaid balance at 7-day mark: we may release the date and retain the deposit.
All payments via Square invoice (credit/debit, ACH, Cash App Pay, Square Gift Cards).
Cancellation by client
Time before event
What happens
30+ days
Free reschedule to any open date within 12 months. Outright cancel = deposit forfeited.
14–29 days
One free reschedule (subject to availability). Outright cancel = deposit forfeited.
7–13 days
50% of balance due as credit toward a future event within 12 months. No cash refunds.
Less than 7 days
Full balance due. Credit of 50% toward a future event within 6 months, subject to availability.
Weather policy
We serve rain or shine. Exceptions:
Lightning within 10 miles of the event site — per OSHA/NOAA guidance, we suspend service until the storm passes. We will NOT set up generators or serve during active lightning.
Sustained winds above 25 mph — tent/canopy setups may be unsafe. We'll consult with you about moving to a drop-off format or rescheduling.
Heavy rain or flooding at the venue — if the venue is inaccessible by trailer, we'll work with you on a rain date.
Temperatures below 35°F or above 100°F — drinks may not stay frozen/cold; service may be curtailed. We'll discuss before your event if a forecast warrants this.
Winter storm warnings issued by the National Weather Service within 24 hours of your event — we reserve the right to postpone for crew safety.
If WE cancel for safety: you get a free reschedule within 12 months OR a 100% refund of the deposit — your choice.
Rain dates
For outdoor events, we recommend booking a rain date at the time of original booking. Rain dates are held (if available) at no extra charge and only activated if the original date is rained out by mutual agreement at least 24 hours in advance.
Rescheduling fees
1st reschedule: free (if within policy windows above).
2nd reschedule: $50 admin fee.
3rd+ reschedule: treated as a new booking, original deposit forfeited.
Venue-side cancellations
If your venue cancels on you (double-booking, venue closure, etc.), we treat it as a client-initiated cancellation per the table above. Some venues carry cancellation insurance — check with them.
Force majeure
For events outside either party's control (government shutdown, natural disaster, pandemic restrictions, etc.), we'll work with you in good faith on a reschedule. Deposits may be held as a credit for up to 24 months in these cases.