These terms govern your use of freezeandfizz.com and any services provided by Freeze and Fizz LLC ("we," "us," "our"). By using the site or booking a service, you agree to these terms.
1. Who can use the site
You must be at least 18 to book a service. Under-18 users may browse with a parent's permission.
2. Bookings and quotes
Booking requests submitted through this site are requests, not confirmations. We confirm availability within 24 hours.
A booking is only locked in once (a) you receive a Square invoice or checkout link, (b) you pay the required 50% date-hold payment unless quoted otherwise, and (c) we send written confirmation.
Quotes are valid for 7 days unless noted otherwise.
Minimums, package terms, and add-on pricing are listed on our catering page and may be revised at any time confirmed bookings are not affected.
3. Payment
All payment is processed through Square. We accept all major credit cards, debit cards, and other Square-supported payment methods when available.
Date hold: 50% down to secure your date unless your written quote says otherwise.
Remaining payment: the remaining 50% is due during the event unless your written quote says otherwise.
Unpaid balances: if an event balance is not paid as agreed, we reserve the right to pause service, end service, or pursue collection of the unpaid amount.
Taxes, service charges (22% on weddings), and travel fees (over 20 miles from LeRoy/Bloomington, $1.50/mile) apply as quoted.
4. Your event
You're responsible for providing accurate event details: address, guest count, access, and any venue permits we need to follow.
You're responsible for ensuring your venue allows a food truck or catering trailer on-site.
We need access to a level, accessible space at least 15'25' for the trailer. Indoor events = drop-off only.
Generator or power hookup requirements will be confirmed in advance.
30+ days out: free reschedule (subject to availability).
14-30 days out: one free reschedule, date-hold payment retained on outright cancel.
Less than 14 days out: balance due, credit toward future event only.
Severe weather: we work with you on a rain date; full refund only if we cancel for safety.
6. Intellectual property
The Freeze and Fizz name, logo, drink names (Blue Lagoon, Dirty Doctor, Campfire, Strawberry Script, etc.), recipes, photos, and site content are ours. Don't copy or reuse them without written permission.
7. Social media
By tagging us (@freezeandfizz) or using our hashtag, you grant us permission to repost your photos/videos to our accounts with credit. Let us know if you'd rather we not.
8. Warranty disclaimer
We serve our drinks with care, but we make no guarantee about suitability for specific medical, dietary, or allergen needs. Tell us about any allergies when you book; we'll do our best but cannot guarantee a fully allergen-free environment. The drinks contain common allergens: dairy (cream), soy (some syrups), coconut, caffeine (Lotus Energy drinks), and sugar.
9. Limitation of liability
To the maximum extent permitted by law, Freeze and Fizz LLC's total liability for any claim arising from our services will not exceed the amount you paid for the specific event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.
10. Indemnification
You agree to indemnify and hold Freeze and Fizz LLC harmless from claims arising from (a) your breach of these terms, (b) misuse of our services, or (c) your guests' actions at your event.
11. Governing law
These terms are governed by Illinois law. Disputes will be resolved in McLean County, Illinois.
12. Changes
We may update these terms. The most current version is always posted here. Continued use of the site or services after an update means acceptance.
13. Contact
Freeze and Fizz LLC
19356 E 850 North Rd, Bloomington, IL 61705 [email protected]